There are two major myths about conflict: that it always involves anger and that it’s always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.
How You Will Benefit:
- Understand conflict
- Be able to identify the stages of conflict
- Use LECSR to resolve conflict
- Identify other ways to resolve conflict
- Develop personal skills necessary to resolve conflict
What You Will Cover:
- Defining conflict
- Types of conflict
- Benefits of conflict
- Costs of conflict
- The role of anger in conflict
- The five stages of conflict
- The LECSR tool
- Setting norms and rules
- Seven steps to ironing things out
- Using mediation and facilitation
- Confrontational facilitation
- Managing differences collaboratively
- Asking questions
- Listening skills
- Non-verbal communication
- Problem solving tools
- Managing anger and stress
- Stress management techniques
- Stress management through positive self-talk
What’s Included?
- Instruction by an expert facilitator
- Small interactive classes
- Specialized manual and course materials
- Personalized certificate of completion
